Last Updated: January 2026 SSL Secured Written in Bengali

Kikeya Privacy Policy – Your Information is Completely Safe with Us

This policy explains in full how your information is collected, used, and protected when you use Kikeya.

Our Commitment

Kikeya never sells your personal information or shares it with third parties. It is used solely to provide our services.

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1. Introduction

Welcome to Kikeya. We believe your privacy is just as important as your gaming experience. This privacy policy explains what information is collected when you use our platform — website and mobile app — why it is collected, and how it is kept secure.

By creating an account or using the platform, you agree to this privacy policy. Please read it carefully — it will give you a clear picture of how your information is handled.

In simple terms: Kikeya uses your information solely to improve its own services. Your data is never sold to advertisers or used for any commercial purpose. Not ever.

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2. What information we collect

Kikeya collects two types of information — what you provide directly, and what is generated automatically as you use the platform.

Information you provide directly
  • Name, date of birth, gender
  • Email address and mobile number
  • National ID or passport details (for KYC verification)
  • Payment details (mobile banking account number, bank account)
  • What you write in the support chat
Automatically collected information
  • IP address and device type
  • Browser and operating system information
  • Pages visited on the platform and time spent on each
  • Game history and transaction logs
  • Cookies & Session Data
Data Types Reason for Collection Mandatory?
Name & Contact Account Creation & Verification Yes
Date of birth Age Verification (18+) Yes
Identification Document KYC Legal Requirements Before Withdrawal
Payment Information Deposits & Withdrawals At the Time of Payment
Device & Logs Security & Improvement Automatic

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3. How your information is used

Kikeya uses your information only for the specific purposes stated. No additional use is made without your knowledge or consent.

  • Service provided: Account management, gaming experience, and transaction processing.
  • Identity Verification: Completing the KYC process in compliance with legal requirements.
  • Security: Preventing fraud, hacking, and unlawful activity.
  • Support: To help resolve any issues you encounter.
  • Technical Improvements: Improving platform performance and fixing bugs.
  • Legal Obligations: Providing information required by regulatory authorities.

Marketing Communications: Kikeya may notify you about new offers or bonuses. You can opt out at any time by contacting support, and the change will take effect immediately.

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4. Data storage & retention

Kikeya stores your information on secure servers. All data is kept encrypted at all times and retained for as long as your account remains active.

  • Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
  • Transaction records are typically retained for up to 5 years.
  • Data is securely deleted once it is no longer needed.
  • Backup servers maintain the same security standards.

Data Location: Kikeya's primary servers are located in internationally certified data centers with 24/7 security monitoring.

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5. Sharing information with third parties

Kikeya does not sell your personal information. However, your data may be shared in the following limited circumstances:

  • Payment Processor: Information required to process transactions.
  • Identity Verification Service: Approved partners for the KYC process.
  • Legal Authorities: Information that must be disclosed by court order or government directive.
  • Technology Service Provider: Infrastructure services for running the platform.

All third parties are bound by Kikeya's privacy standards and are not permitted to use or sell your data for any other purpose.

Please Note: Kikeya never shares your data with advertisers, marketing companies, or any other commercial third parties.

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6. Cookies & tracking technologies

Kikeya uses cookies on its website and app. Cookies are small data files stored in your browser.

Cookie Types
  • Essential Cookies: Required for login sessions and platform security — the platform cannot function without these.
  • Functional Cookies: To remember your preferences such as language and theme.
  • Analytics Cookies: To understand which pages are viewed most — all data is anonymized.

Cookies can be disabled through your browser settings, though some features may not function as intended. The mobile app uses equivalent session technology in place of cookies.

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7. Security measures

Kikeya protects your data using industry-leading technology. Our security framework provides protection across multiple layers.

  • SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
  • Two-Factor Authentication (2FA): OTP verification for added security.
  • Suspicious Activity Monitoring: Unusual logins or transactions are detected in real time.
  • Regular Security Audits: Third-party experts conduct regular system audits.
  • Data Backup: Regular backups are maintained to prevent data loss.

Even with the highest security measures in place, no system is 100% impenetrable. You should also stay vigilant — never share your password and avoid clicking on unfamiliar links.

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8. Your data rights

As a Kikeya user, you have certain important rights over your personal information.

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9. Protection of minors' data

Kikeya is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

If we become aware that data from a minor has been collected inadvertently, the account will be suspended immediately and all associated data will be deleted.

If a parent or guardian believes their child is using Kikeya, please contact support immediately.

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10. Changes to the Privacy Policy

Kikeya may update this privacy policy from time to time. You will be notified of any significant changes via your registered email address or through the app.

Continued use of the platform after any policy change will be considered acceptance of the updated terms. We recommend checking this page periodically to stay informed.

Last Updated: This privacy policy was last reviewed in January 2026.

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11. Contact Us

For any questions about this privacy policy or requests regarding your data, please contact the Kikeya support team.

Support hours: 24 hours, 7 days

Your Data Rights

As a Kikeya user, you have the following rights over your own information.

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Right to Access Data

You can view what information Kikeya holds about you at any time, upon request.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request the deletion of specific data where there is no legal obligation to retain it.

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Right to Data Portability

You may request a copy of your account data.

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Right to Restrict Processing

You may request that your data not be used for specific purposes.

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Right to Lodge a Complaint

If your privacy is breached, you have the right to report it directly to Kikeya or to the relevant authorities.

Kikeya Why Trust Us

The commitment Kikeya makes on data protection — and keeps.

256-bit encryption

All data transmitted through Kikeya is secured with banking-grade 256-bit SSL encryption. No one can intercept or read your information in transit.

Data Not for Sale

Kikeya never sells your information to advertisers or any other company. That is a core principle we do not compromise on.

KYC Data Protection

ID documents are stored with the highest level of security, and any additional copies are deleted once verification is complete.

Payment Data Not Stored

Kikeya does not store complete payment details. Only the information necessary to verify transactions is retained.

Regular Security Audits

Independent third-party experts regularly audit Kikeya's security systems. Any vulnerabilities identified are addressed promptly.

Privacy Support

For any questions or requests regarding your data, Kikeya's support team is available 24/7 to help.

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Your information is safe — Play with Peace of Mind

Now that you understand Kikeya's privacy policy, go ahead and register to enjoy gaming in a completely safe environment.

Read more: Terms and Conditions · Responsible Gaming · About Us

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