Gaming should be a source of fun, not stress. Kikeya helps you play in a healthy, enjoyable way and within your own limits.
Responsible gaming means adopting a mindset where gaming stays in the realm of entertainment — not a way to earn money, and not a place for impulsive decisions. On Kikeya, responsible gaming means being mindful of your time, money, and mental wellbeing.
Kikeya believes a happy, healthy player is the best kind of player. We never want you to play more than you should or deposit beyond your means. Our goal is to keep your gaming experience enjoyable every step of the way.
Online gaming is growing in Bangladesh, and with that comes a greater need for responsible play. Kikeya takes that responsibility seriously. Beyond providing tools, we want every user to stay informed and in control.
Kikeya's Core Values: Gaming is for entertainment — not income. Chasing losses by playing more is never a good strategy.
Gaming addiction, or problem gaming, develops gradually. Many people do not notice when something fun has turned into a problem. Watch out for these signs:
Repeatedly playing to recover lost money — and losing even more in the process.
You know you should stop but cannot bring yourself to do so.
Spending more time gaming at the expense of family, friends, or work.
You are borrowing money or dipping into savings to fund your gaming.
You are lying to family or loved ones about your gaming.
You feel restless, irritable, or distressed when you are unable to play.
You are prioritising gaming over daily responsibilities, meals, or sleep.
If you recognise two or more of the signs above, do not wait — contact Kikeya Support or seek professional help.
Kikeya offers several tools to help you maintain safe and healthy gaming habits. You can activate any of them at any time from your Account Settings.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, it takes effect immediately. To increase your limit, a mandatory waiting period applies — this is designed to prevent impulsive decisions.
Decide in advance how long you'll play each day or per session. Kikeya will notify you when your time is up. With reality-check reminders enabled, you'll automatically see how long you've been playing at set intervals.
You can take a break lasting anywhere from 24 hours to 6 weeks. You will not be able to log in to your account during this time. Your balance and account information will remain fully secure throughout.
Use self-exclusion for an extended break. You can exclude yourself for anywhere from 6 months to permanently. Once self-exclusion is active, your account cannot be reopened before the period ends — this is in place for your own protection.
How to activate: Go to Account Settings > Responsible Gaming. To enable or change any tool, you can also contact our support team.
Responsible gaming does not mean not playing — it means playing with awareness. Follow these habits to keep gaming enjoyable at all times:
Set a monthly gaming budget in advance and stick to it — even when you're on a losing streak.
Winning and losing are both part of gaming. Never chase your losses by playing more to try to win back what you have spent.
Do not play for long stretches at a time. Take at least a 10–15 minute break every hour. Get up, walk around, and have some water.
Avoid gaming when you're angry, sad, stressed, or under the influence of substances. Play only when you're in a healthy state of mind.
Don't hide your gaming from family. Have an open conversation. Their support can help you maintain healthy habits.
Gaming should not be your only hobby. Spend time with family and friends, pursue sports, or pick up other activities. Keep a healthy balance in your life.
Kikeya is strictly for players aged 18 and above. As a parent or guardian, it is your responsibility to keep children and teenagers in your household away from this platform.
Kikeya's Commitment: If we become aware of any underage account, we will close it immediately.
Ask yourself the following questions — and answer honestly.
Is gaming affecting your daily life or relationships?
Has gaming ever left you unable to pay bills or cover essential expenses?
Do you feel restless or irritable when you cannot play?
Have you ever lied to your family about your gaming?
Are you playing more to chase losses after a losing session?
Have you tried to cut back on gaming but failed?
If you answered "Yes" to 2 or more Contact support or use the self-exclusion feature.
Worried about your gaming? Kikeya's support team is available around the clock.
Average response time is under 3 minutes.
The features Kikeya provides to keep your gaming safe.
Set a maximum deposit on a daily, weekly, or monthly basis. A cooling-off period applies before any limit increase takes effect.
Takes effect immediatelySet a maximum time limit for each gaming session. When time is up, Kikeya will automatically send you an alert.
Automatic RemindersYour session duration will be tracked and displayed automatically at set intervals. Stay aware, stay healthy.
Builds AwarenessTake a break of anywhere from 24 hours to 6 weeks. You will not be able to access your account during this period.
Stay in controlExclude yourself for a set period or permanently. Your account cannot be reactivated before the chosen period ends.
Maximum ProtectionKikeya's team is always ready to help with any responsible gaming concerns. Reach us in Bengali or English.
Always Here for YouAnswers to the most frequently asked questions.
Gaming on Kikeya is about more than winning — it is a place for entertainment, excitement, and fun. Play responsibly and make the most of every moment.
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